Do you have any questions?

  • 1. How do I place an order?
To order an item, select the desired product, add it to the cart, and follow the checkout process. You will be prompted to enter your shipping and payment information before you can complete your order.

  • 2. What payment methods are accepted?
We accept various payment methods, including credit cards and bank transfers. The available options will be displayed to you at checkout.

  • 3. How can I track the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. With this number, you can check the delivery status of your order on the shipping service provider's website.

  • 4. What happens if I am not at home at the time of delivery?
If you are not at home at the time of delivery, the delivery person will leave a notification card with information on how you can pick up your package or arrange for a redelivery.

  • 5. Can I cancel or change my order?

Orders can be cancelled or changed within 24 hours of their placement. Please contact our customer service as soon as possible.

  • 6. What are the delivery times?

Due to the significant increase in our orders, our delivery times can vary between 3 and 15 days. We make every effort to process your order as quickly as possible. However, the extended delivery window enables us to ensure optimum management of the influx of orders and to maintain the quality of our service. Thank you for your patience and understanding. You will be informed of the progress of your order by email as soon as it has been dispatched. If you have any further questions or concerns, please do not hesitate to contact our customer service department.