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If you are having problems with your order or are waiting for a dispatch confirmation but have not received a tracking number, we recommend that you check your spam or junk mail folder. If you find no trace there, please let us know and we will promptly secure the tracking information for you.

If you contact us by email, you should receive a reply from one of our customer service representatives within two working days. It is also advisable to monitor your spam folder to ensure that you do not overlook our correspondence.

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